Return & Exchanges

Return & Exchange Policy

We want you to feel confident and satisfied with your purchase from designdefinesus.com. If your order is not quite right, you may request a return or exchange within 30 days from the date of delivery, subject to the conditions below.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, the item must be unused, unworn, unaltered, and in its original condition. All original packaging, tags, certificates, accessories, and included materials must be returned with the item.

Items that show signs of wear, damage, alteration, resizing, engraving removal, improper care, or unauthorized repair may not be accepted for return or exchange.

2. Non-Returnable Items

Customized, personalized, engraved, made-to-order, or final-sale items are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

For hygiene and quality-control reasons, certain items may also be ineligible for return if they have been worn or used after delivery.

3. How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team at service@designdefinesus.com within 30 days of receiving your order. Please include your order information and a brief explanation of the issue or request.

Returns or exchanges must be approved by our customer support team before the item is sent back. Once your request is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we are not responsible for returned items lost or damaged in transit.

5. Refunds

Once the returned item is received and inspected, we will notify you of the refund status. If the return is approved, the refund will be issued to the original payment method.

Please allow 3–5 business days for the refund to be processed after approval. Additional time may be required for your bank or payment provider to post the refund to your account.

Original shipping fees, expedited shipping charges, customs duties, import taxes, and other service-related fees are generally non-refundable unless a refund is approved by our customer support team.

6. Exchanges

Exchanges may be requested for eligible items, subject to product availability. If the requested replacement item is unavailable, we may offer an alternative option, store credit where applicable, or a refund in accordance with this policy.

Any price difference, shipping cost, or applicable fee related to an exchange will be confirmed before the exchange is processed.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at service@designdefinesus.com. We may request photos, order details, or other information to help verify the issue and provide an appropriate resolution.

Company Name: Taiyuan Ye Jianhao Logistics Co., Ltd.

Company Address: Units 10-12, East Zone, 2nd Floor, Xingzhong Home Furnishings Expo Center, No. 253 Fengyi North Street, Qingyuan Town, Qingxu County, Taiyuan City, Shanxi Province, China